Shipping & Returns
Shipping Policy
Shipping & Delivery Policy
Last updated 23/06/2022
Please carefully review our shipping & delivery policy when purchasing our products. The policy will apply to any order you place with us.
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What are my shipping & delivery options?
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Local Pickup
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Curbside pickup is available for all purchases. Pickups are available Wednesday-Friday 9am till 5pm
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Free Shipping
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We offer free Australia Wide shipping on all domestic orders.
Once your order is packaged, we will send you a shipping confirmation email.
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Do you deliver internationally?
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We offer worldwide shipping. Free Australia wide shipping is not valid on international orders.
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Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
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How can you contact us about this policy?
If you have any further questions or comments, you may contact us by
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Email: info@donedying.com.au
Return & Exchange Policy
Return Policy
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Last updated June 23, 2022
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with it, please return it to us for a full refund or store credit. Please see below for more information on our return policy.
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Returns
All returns must be postmarked within seven days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached.
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Return Process
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To return an item, please email customer service at info@donedying.com.au to organise further. Place your item securely in its original packaging, and mail your return to the following address:
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Done Dying
434 Gleve Road, Hamilton south, NSW, 2303
Australia
Please note: you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
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Refunds
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After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven days to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
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Exceptions
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For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
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Questions
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If you have any questions concerning our return policy, please contact us at: